Portal costs have kept rising faster than agency fee income for several years running, and that trend shows no sign of reversing. Every enquiry that arrives through a portal carries a cost baked in before the branch has done any work at all, which makes the direct share of your pipeline — search, paid and your own database — the part of the business you actually control the economics of.
Buyer and tenant search behaviour has also fragmented. A portal still dominates the first look at available stock, but area research, school catchment questions and “should I sell now” decisions increasingly happen on Google and, increasingly, through AI-assisted search before a prospect ever opens a portal app. An agency with no direct search presence is invisible for all of that earlier research, even while paying handsomely to be visible once the decision is already made.
Vendor and landlord decisions, in particular, are rarely made on a single touch. The agency that stays genuinely useful — through nurture content, market updates and a responsive valuation process — over the months a vendor is actually deciding tends to win the instruction when competitors only show up once asked to pitch.
None of this means abandoning portals. It means building the direct channels alongside them properly, so the branch isn’t entirely dependent on a platform whose incentives and pricing it has no control over.
Trusted by agencies
Branches that stopped renting
their entire pipeline from a portal
Sales and lettings agencies across the UK trust us to grow the channels a portal can’t sell them. They stay because direct enquiries keep rising as a share of total instructions, not because of a single good month.
- Reporting that follows an enquiry to instruction, not just a click
- Separate journeys for vendors, landlords, buyers and tenants
- You own the database, the content and the tracking setup
Talk to our property teamSome of the agencies we’ve worked with
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